At Aurélie, we prioritize exceptional quality. Our Return & Exchange Policy is as follows:
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Non-Returnable Items: Due to the nature of our products, the following items are strictly non-returnable: Fresh and artificial flowers, edibles and beverages (e.g., cakes, chocolates), candles, personal care items, and custom-made orders.
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Sensitive Items: Jewelry and perfumes can be returned within (1 day) of delivery, provided they are unopened, sealed, and in their original condition.
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Damaged Items: If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. We will promptly resolve the issue with a replacement or a full refund.